The librarians of the Newton Falls Public Library enjoy finding the answers to the questions asked by our patrons. During the day, many of the questions asked are of a similar type needing simple answers.
Some examples of these questions are:
“What is the phone number for AT&T corporate headquarters?” The www.att.com page for investor relations includes their main telephone number and a note explaining that “while corporate headquarters are in Dallas, the main telephone number uses a San Antonio area code.
“I need the plus 4 numbers following the 44444 zip code for my address.” The postal service website, www.usps.com, has a link to Look Up a Zip Code. Typing in the full street address with the 5 digit zip code brings up the additional 4 numbers specific to that address. The library’s full code is 44444-1608.
· “I’m writing a paper and I need journal articles about substance and drug abuse.” The library has access to a wonderful online database which patrons can use to find a wealth of print resources stored electronically. This patron was directed to the library’s homepage, www.newtonfalls.org. Selecting the Ohio Web Library link, the patron next needs to select Resources; then in the section Magazines and Newspapers choose MasterFile Premier (EBSCOhost). By typing in the needed topic, expanding the search to related words and within the full text of the articles, and limiting the results to full text only the patron should be find all she needs. When citing information for papers, the bibliographic citations are also included.